Regardless of the type of emergency in progress, call 9-911 immediately.
To report an emergency or injury the following information will be necessary:
- Your Name
- Building Location
- Physical Location
- Nature of Emergency
- Persons Affected
Also notify the Building Warden as quickly as possible.
- Leave the office calmly and quickly, leaving the door open for the Floor Warden to check and close.
- Follow specific instructions given by the Floor Warden.
- In the case of a bomb threat take all personal belongings, such as purses, cell phones and brief cases.
- Assist visitors, clients and anyone requiring assistance.
- Follow the evacuation route using the stairs and not the elevator.
- Go immediately to the Assembly Area and report to mustering personnel. (In extreme weather conditions, wear outerwear).
- Shout "FIRE" and pull the nearest fire alarm.
- Call 9-911 if it is safe to do so.
- Use a fire extinguisher only when trained to do so
- Report details to the Building Warden as quickly as possible.
- Follow evacuation procedures
- Make sure there is no hazard to you as you approach the scene.
- Administer first aid if qualified
- Yell for someone to call the first aid attendant and stay with the person.
- If at any time you believe the person requires emergency services stay with the person and have someone else call 9-911.
- When the First Aid Attendant arrives provide details of the incident.
- Wait and follow instructions of the First Aid Attendant.
Violent Incidents and Threats
If you are threatened or fear for your personal security:
- Maintain your professional face, bladed stance and a safe distance.
- Explain that you can't give the person what they're looking for but you can get your supervisor to speak with them.
If they don't cooperate:
- Explain that you are required to call police and give them options on how to leave.
If they do cooperate:
- Leave the client, get your supervisor and call police at 9-911.
- Your supervisor will give them options for leaving while the police are on their way.
If you are attacked:
- Defend yourself.
- Leave the room as quickly as possible, warning others to leave the area.
- Shout for someone to call 9-911 or if necessary, do it yourself when it is safe to do so.
- Follow the offender(s) orders exactly.
- Observe as much as possible about the incident.
- When the incident is over, notify your Supervisor who will notify the President.
- Immediately record all incident details in an incident report.
- Await instructions. Follow them. Be prepared to cooperate with authorities.
Anyone aware of an incident:
- Contact 9-911 immediately.
- Notify your supervisor or the President.
- Follow instructions.
- Be prepared to evacuate.
Finding a suspicious parcel
Person finding a suspicious parcel:
- Do not touch it.
- Notify your Supervisor.
- Await instructions and follow them.
- If told to evacuate, follow specific instructions, as normal evacuation procedures may not apply.
Person receiving a TELEPHONE threat is expected to complete the BOMB THREAT CHECKLIST:
Date:__________ Time:__________ Caller ID #:__________
Be CALM and COURTEOUS. LISTEN. Do not interrupt the caller. Keep the caller talking as long as possible. Record the exact words of person placing call:
Questions to ask:
- When is the bomb going to explode? _____________________
- Where is the bomb right now? __________________________
- What kind of bomb is it? _______________________________
- What does the bomb look like? __________________________
- Why did you place the bomb? ___________________________
Try to determine the following (circle as appropriate):
|Caller’s Identity ||Male female |
|Voice ||Loud soft high pitch deep raspy pleasant slurred speech Other ________ |
|Accent ||Local not local foreign or regional: ______________ |
|Speech ||fast slow distinct distorted stutter nasal slurred lisp |
|Language ||Excellent good fair poor foul other __________________ |
|Manner ||Calm angry rational irrational coherent incoherent deliberate emotional righteous laughing slurred speech |
|Background Noises ||Office machines factory machines heavy equipment animals music quiet voices airplanes street traffic party |
Additional Information: _____________________________
Receiving Telephone Number: ____________________
Person Receiving Call: __________________________
Immediately after the call, CONTACT 9-911 and then notify your supervisor. Do not tell anyone else until instructed to do so by your Supervisor.
- Be aware of safe spots and move away from windows and mirrors and objects that may fall, secure them when possible.
- Drop to your knees and cover your head and neck with your hands;
- Do not use the elevator.
- Remain where you are (inside/outside) until the shaking stops.
After the shaking stops:
- Check for hazards (fire, electrical) and proceed as noted for those.
- Once safe, Building Warden to account for people and provide medical treatment.
- Conserve water (do not flush) and do not evacuate, but ensure routes are clear.
- Post signs of dangerous areas or objects
- Any staff that learns of a flood emergency will contact the supervisor
- The supervisor will gather information from the EMO coordinator, assess the situation, brief staff and provide instructions on how to manage the emergency.
- Be diligent about using basic personal hygiene practices, particularly hand-washing and cough etiquette.
- Cleaning staff to clean surfaces with a neutral detergent and a disinfectant (alcohol or chlorine-based) on a regular basis with common surfaces being cleaned daily.
- Avoid contacting shared products such as magazines, dishes and cutlery and wash well after use.
Minimize contact with others by:
- conducting business by phone or email;
- working from home if possible;
- not meeting in large groups;
- avoiding public transit; and
- eating lunch in your office or going outdoors